Although the employees were clocking in and out, the output file did not reflect such. Please know we did identify an issue with the time clock specifically that data that was being transferred to the output file used for payroll processing. Thus, it was imperative time missing was manually entering into the downtime system to confirm employees will be paid. IT and HR are working collaborating on correcting the problem for this current pay period.
Thank you for taking the time entering the time data and auditing to ensure employees are paid correctly. My apologies for an inconvenience this may have caused. We appreciate your understanding during this challenging time.